Community Experience Representative

About the MNjcc The Miles Nadal JCC (MNjcc) is a vibrant and welcoming hub that celebrates diversity, promotes wellness, and fosters a strong sense of community. Located in the heart of downtown Toronto, we offer inclusive programs in fitness, arts and culture, education, and Jewish life, serving people of all backgrounds and abilities. By joining this dynamic Centre of wellness, culture, community and belonging, you will contribute to the well-being of the community and the fibre of a strong and vibrant downtown core. Position Summary The Community Experience Representative supports a welcoming and efficient experience by responding to general information phone calls and emails, receiving and routing parcels and correspondence, resolving routine service issues, and escalating matters that require additional support or decision-making. Reporting to the Senior Manager, Membership and Community Experience, and works with Supervisors on the Membership and Community Experience team, this part-time position provides front-line concierge and customer service support to members, guests, staff, vendors, and visitors at the MNjcc. The position maintains current knowledge of MNjcc programs, events, services, and facilities and provides tours to prospective members and visitors. The role works with staff across the MNjcc to provide accurate information and coordinate responses to member and guest needs. need upodfate on here Schedule * Part-time, hourly * Rotating hours based on operational needs What You’ll Do * Provide friendly, professional service in person, by phone and by email * Answer questions about MNjcc programs, events and services, and give facility tours * Process program registrations, payments, guest and drop-in passes, and theatre tickets * Follow facility access procedures for member sign-in, guest registration and visitor ID * Receive and route parcels and mail; screen calls and take accurate messages * Complete opening and closing procedures, and escalate concerns to the right manager What You Need * Strong verbal and written communication skills * Customer service experience, ideally with diverse communities * Working knowledge of Microsoft 365 (Outlook, Word, Excel) and comfort learning new software * Reliable, calm and organized in a fast-paced environment * Legally eligible to work in Canada What We Offer * Free MNjcc fitness membership * Employee discounts and programs * Professional development opportunities * A collaborative, inclusive team Every application is reviewed by a person, not by AI. Only shortlisted candidates will be contacted. The MNjcc welcomes applicants of all backgrounds and provides accommodation throughout the hiring process under the AODA. Contact careers@mnjcc.org Benefits: * On-site gym * Employee discounts Work Location: In person Pay: $18.50 per hour Application question(s): * This is an in-person role in downtown Toronto (Spadina Ave). Can you reliably commute to the MNjcc? * Do you