Head of Customer Success & Commercial Operations – AI-Driven

**About the role:** ------------------- We are looking for an **exceptional, results-driven leader** with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence. **Our ideal candidate would have:** ----------------------------------- * Lead, develop and scale high-performing international Customer Success teams. * Drive customer adoption, retention, recurring revenue growth and commercial performance. * Transform business operations through AI, automation and innovative working methods. * Optimise customer lifecycle management, commercial processes and CRM effectiveness. * Establish a strong performance culture based on accountability, measurable results and continuous improvement. * Collaborate across commercial, product and technology teams to accelerate growth and scalability. **We also value very positively:** ---------------------------------- * **Outstanding track record in B2B SaaS**, ideally in value-enhancing solutions, with demonstrated success improving customer retention, revenue and operational performance. * **Proven experience transforming and scaling Customer Success organisations**, with significant, measurable achievements. * Strong, hands-on leadership skills and experience managing international teams. * **Practical AI and automation expertise**, with successful implementation of solutions delivering tangible business results. * Entrepreneurial, commercially driven and execution-oriented, with the ability to challenge established practices and deliver change. * Strong analytical capabilities, SaaS business understanding and CRM expertise. * Fluent English; additional languages are an advantage. **We are the first company to:** -------------------------------- Join an international technology company at the intersection of AI, aesthetic medicine and practice growth, with the opportunity to shape commercial operations, lead transformation and make a direct impact on business performance. **We value proven achievements, practical execution and the ability to deliver exceptional results.** **If you want to stand out, also send a short video as to why you would be the ideal fit for this role.** **About us** ------------ How could I look after any treatment? At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering this fundamental question thanks to our state of the art online 3D visualization solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day. Please look at our website: https://www.crisalix.com And please see