Senior Manager, IT

### **About PocketHealth** What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 3 million patients — to discover a better healthcare experience. PocketHealth automates the operational complexity of healthcare: the manual, non-clinical work that surrounds every patient visit. For more than a decade, the company has automated this work from both the provider and patient sides, building a distinct understanding of how providers operate and how patients engage in their care. Its agentic operations platform extends that expertise across the enterprise, automating non-clinical workflows end-to-end while working inside existing systems and adapting to each site’s SOPs. The result: improved capacity, financial performance and patient outcomes. PocketHealth is SOC 2 and HIPAA and PHIPA compliant, and trusted by 900+ health systems. ### **About The Role:** The work falls into three related IT domains: ensuring continuity and security of our business systems, managing and executing our compliance program, and leading our in-house IT function. Day to day, you’ll split your time between setting direction and hands-on work to make that direction a reality. This job posting reports to the Senior Director, Legal and Compliance, and is for an existing vacancy. The salary range for this position is $150,000 – $190,000 annually, depending on the experience and expertise you bring to the team. Salary is just one part of the story; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it. ### **What You'll Do:** ***Operations and Security*** You’ll own the systems our team relies on every day, and make sure they’re reliable, secure and easy to use. When someone can’t get into a tool or a laptop fails before a customer call, you and your team are who they turn to. * Own, run and secure our SaaS tools, including access controls, single sign-on and multi-factor login, device management, and protection for company equipment. * Stay abreast of emerging cyber threats, and lead phishing prevention and security awareness initiatives. * Serve as the main point of contact with our managed SOC and CISO function, ensuring coordination with our in-house IT function. * Coordinate with HR on onboarding and offboarding, so new hires have what they need on day one and departing employees lose access right away. * Work with Finance to manage our device fleet, IT budget and vendors. * Test and roll out new tools with the right security and privacy safeguards in place. * Handle the harder technical issues, and build documentation and processes that cut down on repeat problems. ***Compliance*** Our SOC 2 program has been through sev