Shop Controller - Field Services

**Job Number** ============== : 56409 As the operational center for field services, the Shop Controller - Field Services drives vehicle uptime through expert resource planning, workflow triaging, and technician and serviceperson dispatch. Beyond managing on-demand fleet maintenance, this role seamlessly coordinates client scheduling, service reporting, vendor repairs, and warranty resolutions. **What will you do?** * Evaluate staff, vehicle, and equipment availability alongside active work orders to balance field capacity and maintain fleet uptime * Triage work requirements, assigning tasks to Field Technicians and Servicepersons based on scope, urgency, and individual competencies * Determine job scope and timelines in close coordination with forepersons to maximize field productivity * Monitor real-time operational data via Fleet Management Systems (M5) and analytical reports to adjust work plans continuously * Track non-regulatory maintenance against OEM and engineering standards, reporting discrepancies as necessary * Manage asset lifecycles by initiating major repair approvals or identifying equipment for disposal * Collaborate with internal City branch clients to schedule maintenance inspections and handle dynamic schedule adjustments * Track work completion performance and manage Estimated Return to Service (ERTS) commitments for client visibility * Coordinate directly with external vendors and the Vendor Services Controller for outsourced work and warranty claims * Utilize M5 to maintain high data integrity for maintenance records, work orders, time tracking, and provincial certifications **Qualifications** ------------------ : * Grade 12 diploma or equivalent educational credential * Minimum of 5 years of experience maintaining vehicles and equipment within a high-volume repair facility * Experience serving as a relief controller or foreperson * Journeyperson certification as a Heavy Duty Mechanic or Automotive Service Technician **Assets:** * Designation as a Certified Engineering Technologist (C.E.T.) **Skills required for success:** * Advanced proficiency with Fleet Management Systems (M5) and data visualization tools (Tableau/FAST) * Comprehensive knowledge of National Safety Code (NSC) standards, OEM recommendations, and engineering compliance standards * Proven ability to balance competing maintenance priorities, manage dynamic resource allocation, and perform workload analysis * Exceptional interpersonal, teamwork, technical writing, and customer service skills * Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) * Embracing a culture of equity, diversity, reconciliation and inclusion **Conditions of Employment:** * Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position **Work Environment:** * This role works primarily in an indoor shop and office environment with rare exposure to ph