Service Advisor

Automotive Service Advisor – Bolton Kia **Location:** Bolton, Ontario **Job Type:** Full-Time, Permanent Join Our Service Team at Bolton Kia! Bolton Kia is looking for an experienced, hardworking, and customer-focused **Automotive Service Advisor** to join our growing service department. We are looking for someone who enjoys working with people, understands the automotive service industry, and takes pride in providing excellent customer service. The ideal candidate is organized, motivated, and confident in communicating with customers and technicians. We want someone who can build long-term customer relationships, help grow our service business, and become a valuable part of our team. Responsibilities * Greet customers professionally and understand their vehicle service and repair needs. * Schedule service appointments and prepare accurate repair orders. * Communicate customer concerns clearly to technicians and coordinate repairs. * Explain recommended maintenance and repairs, including pricing and timelines. * Keep customers updated throughout the repair process. * Recommend additional maintenance and repair services based on vehicle needs and manufacturer guidelines. * Prepare estimates, obtain customer approvals, and ensure accurate invoicing. * Follow up with customers to maintain satisfaction and encourage repeat business. * Work closely with technicians, parts staff, and service management to ensure smooth daily operations. * Help achieve service department sales, productivity, and customer satisfaction targets. What We're Looking For * Previous automotive service advisor experience, preferably in a dealership. * Strong customer service and communication skills. * Good understanding of automotive maintenance and repair. * Strong sales skills with the ability to confidently present recommended services. * Excellent organizational skills and attention to detail. * Ability to multitask and work efficiently in a busy service department. * Comfortable using dealership management systems and computers. * Honest, reliable, hardworking, and professional. * A positive attitude and a team-first approach. * Someone looking for a stable, long-term career. What We Offer * Competitive compensation based on experience. * Performance-based bonuses and incentives. * Full-time, permanent employment. * A professional and supportive working environment. * Opportunities for training and career advancement. * A busy and growing service department. * Long-term career opportunities within our automotive group. Why Bolton Kia? At Bolton Kia, we believe that great customer service starts with a great team. Our Service Advisors play an important role in building customer trust, maintaining strong relationships, and helping our service department succeed. We value individuals who take ownership of their responsibilities, work hard, and are motivated to grow both professionally and financially. **If you are an experienced Service Advisor who knows how