Studio Operations Manager

Studio Operations Manager **Denman Athletics | Vancouver, BC (West End)** **Full-time | $65,000–$70,000 per year + Extended Health Benefits + Complimentary Membership** About Denman Athletics Denman Athletics is a coaching-first strength and conditioning studio in Vancouver's West End. Our members don't come for the equipment. They come for the coaching, the accountability, the community and the results. We're looking for a Studio Operations Manager to keep the business running smoothly day to day, so our coaches can coach and our members get an exceptional experience every time they walk in. The Role You'll be the person who keeps Denman Athletics organised. Working alongside the owners, you'll run daily operations, look after the member journey, and keep our growth, marketing and events work on track. This is a hands-on role. You'll spend time at the front desk and with members, but your real job is making sure the systems, people and details behind the scenes all work. What You'll DoStudio operations * Oversee the day-to-day running of the studio * Keep the facility clean, well presented and well maintained * Coordinate maintenance, suppliers and inventory * Build and improve the systems and processes that keep things running * Spot problems early and solve them Member experience * Look after the member journey from first enquiry to long-term membership * Manage enquiries, book consultations and make onboarding seamless * Coordinate member check-ins and goal reviews with the coaches * Support retention through follow-ups, engagement and exit conversations where needed Growth, sales & marketing Growth is a team effort. You won't be carrying it alone, but you'll keep it organised and moving, and make sure nothing falls through the cracks. * Manage leads and follow-ups, and help turn consultations into memberships * Run referral programs, and reach out to local businesses, clubs and partners to build new relationships * Post, edit and schedule our social media content, and gather member stories and testimonials with the coaches * Keep our photos, video and brand assets organised, and write member communications Events & community * Plan and run our annual events calendar: member socials, workshops, HYROX events, seasonal challenges and charity initiatives * Handle every event from budget and bookings to promotion and on-the-day delivery Team support * Coordinate staff schedules and cover * Recruit, train and supervise our front desk team * Help build a positive, accountable team culture Admin & reporting * Manage memberships, client accounts, payments and scheduling * Keep the CRM, inbox and process documentation up to date * Track key numbers (membership growth, retention, lead conversion, attendance) and review them regularly with the owners * Monitor expenses and look for ways to run more efficiently Who You Are * Highly organised and detail-oriented. You enjoy building systems and keeping them tidy * Warm, personable and