Customer Success Manager, Germany

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. **THE ROLE** As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Everpure Evergreen//One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Everpure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world-class experience. **WHAT YOU'LL DO** * Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Everpure Evergreen//One / Flex / CBS journey. * Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth. * Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership. * Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts. * Up to 25% travel to visit customers as needed **WHAT YOU BRING** * Business proficiency in English and German language (written and spoken). * Demonstrated experience in a customer-facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering. * A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor. * The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences, including executives. * Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers. * We are primarily an in-office environment and therefore, you will be expected to work from the Munich office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE **WHAT YOU CAN