Client Relationship Manager

We're Hiring: Client Care Representative **Total Textile Solutions (TTS)** **Location:** Canada – Remote with National Travel **Department:** Client Services **Reports To:** Board of Directors **Employment Type:** ***Part time 20 hrs per week*** **About Total Textile Solutions** Total Textile Solutions (TTS) is a leading provider of innovative textile service solutions across Canada. We take pride in delivering consistent quality, sustainable practices, and exceptional customer experiences to our clients nationwide. As our organization continues to grow, we are looking for a motivated, relationship-driven professional to join our team and help strengthen our commitment to outstanding client service. **The Opportunity** We are seeking an enthusiastic, organized, and client-focused **Client Care Representative** to oversee and support a portfolio of client accounts across Canada. This is an exciting opportunity for a customer service professional who thrives on building relationships, identifying opportunities for improvement, and delivering exceptional client experiences. As a key liaison between TTS and its clients, you will play an important role in maintaining strong partnerships, supporting our local branches, monitoring service performance, and ensuring a consistent level of service excellence across our national client base. The successful candidate will be comfortable working independently in a remote environment while collaborating closely with our internal teams and travelling nationally to meet with clients and represent TTS. **Key Responsibilities1. Client Relationship & Account Management** * Act as the primary point of contact for an assigned portfolio of local and national client accounts. * Develop and maintain strong, long-term relationships with key client stakeholders. * Conduct regular account reviews to assess satisfaction, service delivery, and emerging needs. * Proactively identify and resolve client concerns, ensuring timely follow-up and resolution. * Lead quarterly client review meetings to discuss performance, service expectations, feedback, and opportunities for improvement. 2. **Client Engagement & Retention** * Build client confidence and loyalty through consistent communication and proactive relationship management. * Conduct client meetings and on-site visits to better understand operational requirements and service expectations. * Work alongside local TTS branches to strengthen client relationships and support consistent service delivery. * Identify opportunities to enhance client satisfaction, strengthen retention, and expand existing & and new partnerships. **3. Internal Collaboration & Communication** * Collaborate with Operations, Sales, Logistics, and other internal departments to address service challenges and develop client-specific solutions. * Support local branch teams in meeting national client expectations and service level agreements. * Communicate client feedback, expectations, an