Navigation Specialist

**General Description** *The Navigation Specialist role focuses on four key areas:* * Intake, referral, and navigation processes * Implementation of new processes in response to new Family Resource Network (FRN) funding requirements * Continuous improvement of current practices (as defined in MCHB’s FRN funding contracts) * Coordinating MCHB’s General Intake processes with other elements of the organization, including reception, CI intake, mental health intake, and other programs that are not well connected to intake * Relationship building with FRNs in the Edmonton Area and rural FRNs across the province, FRN Resource Banks, as well as other community organizations/associations * Reflective practice support for Intake and other teams, as required. The role is funded through MCHB’s Intercultural Family Resource Network Hub and Rural Multicultural Supports Project. In addition, they will share other duties to support MCHB’s FRN contracts, as they arise and within capacity. The Navigation Specialist will work in close collaboration with the General Intake team, program intake teams, FRN Coordinators & Executive Director(s) in each of these four areas. **Primary Duties and Responsibilities** *Specialist Duties:* * The Navigation Specialist role is a new and exploratory role that bridges multiple teams within the organization. As such, a primary responsibility will be further development of the role in collaboration with the intake teams and coordinators. * Support a review of intake, referral, and navigation processes to implement new elements required by funding grants and to enhance current practices. * Build strong internal relationships, including intake teams, coordinators, and cultural brokers. * Build relationships with key community partners (including other FRNs, FRN Resource Banks, settlement agencies, and other community agencies) to support navigational capacity * Reaching out to FRN Hubs to schedule meetings and build relationships with their intake teams (Edmonton Area and across the province) * Reaching out to and building relationships with FRN Resource Banks (AHVNA, Centre for Sexuality, Connect Society, and Family Centre) * Support navigation and decision-making related to referrals with complex needs to ensure suitable support for families in a responsive manner. This can include situations of families facing eviction or fleeing family violence. * Participate in weekly Intake Triage meetings to seek and provide decision-making support in complex situations. * Support regular team meetings and reflective practice support for the intake and other relevant teams. * Use of the Intake and Client database apps, including using aggregated reports to support quality assurance. * Ensure confidentiality of the families is respected and always upheld. **Required Knowledge, Skills and Abilities** * Understand and be able to work & relate to others in accordance with co-operative principles and values (democracy, equity, mutual care,