Program and Administrative Coordinator

**About Learning Buddies Network** The Learning Buddies Network (LBN) is a BC grassroots service charity that provides free one-on-one mentoring for elementary students in need of support in reading and math. Recipients are teacher-identified elementary school children who struggle with basic academics (the Buddies) and whose families are not in a position to help, usually because of social, linguistic, and/or economic factors. We recruit and train secondary and post-secondary school students as our mentors/tutors. Through the close relationship that develops between the young mentor and their buddy, enhanced social-emotional growth and self-esteem follow, and the child experiences true achievement resulting from their efforts. **Overview of the Position** The Program and Administrative Coordinator supports registration, family communication, site logistics and administration to keep LBN’s programs running smoothly. This is a hands-on program and administrative coordination position with responsibility for independently completing assigned workflows, identifying gaps and coordinating next steps across the team. Position type: Permanent, full-time, 37.5-40 hours per week Compensation: $23.00 - $26.00 per hour Reports to: Director of Operations and Programs Work schedule: Must be available to work until 7:00 p.m. Pacific Time, Monday through Thursday, to support program delivery and respond to time-sensitive needs. The approved schedule must overlap with LBN’s core program hours. Friday hours are scheduled by the Director of Operations and Programs based on operational needs. Location and travel: Hybrid, combining home-based work with a weekly in-person team meeting and weekly program site visits. Must be able to reliably commute within and between Vancouver, Burnaby, Surrey and Richmond for scheduled meetings and site visits, with additional visits as required. **Responsibilities** **Buddy Registration, Placement and Family Support** * Coordinate new and returning buddy registrations, referrals, consent checks and missing-information follow-up; verify paper and online records and investigate duplicates. * Verify placements and waitlists against eligibility, family availability and confirmed program capacity; escalate exceptions. * Confirm placements and coordinate family check-ins, transfers, schedule changes and withdrawals, keeping records and relevant staff informed. * Monitor vacancies, attendance concerns and outstanding family responses. Coordinate follow-up with the responsible staff member and document actions to address unfilled spaces or barriers to participation. * Respond promptly to family and registration inquiries and follow up until resolved. * Escalate sensitive family, child safety and program concerns to the Director of Operations and Programs. * Coordinate next-term invitations, parent surveys and final-report follow-up. Refer learning-level, graduation and support-needs decisions to the Head Teacher Liaison or desi