Business Development Manager

Job Title: Business Development Manager Reports To: Sales Manager Effective Date: Immediately Location: Delta, BC Web Portal: www.thecompliancecenter.com Reply To: hr@thecompliancecenter.com **About Us** ICC Compliance Center was founded in 1987 with one principal in mind – to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by air, ground or sea. Over the years, we have become a leader in providing supplies and services to hazardous materials/dangerous goods shippers throughout North America and around the world. ICC Compliance Center is a leader in compliance training and consulting for hazardous materials/dangerous goods. We have complete hazardous materials/dangerous goods hazard communication programs that will help industry comply with regulations. When using our products and services our clients are employing the expertise of chemists, engineers and training specialists who monitor regulatory changes and can help clarify compliance needs. **Job Summary** The BDM is responsible for securing, maintaining and growing long-term, profitable business from prospective and existing clients. The BDM is expected to meet or exceed sales targets, ensure superb customer service and satisfaction, and generate sales growth through prospecting new account development. To achieve this, the BDM is expected to apply sound and proven sales and marketing strategies. **Duties and Responsibilities** * Proactively contact current, past and potential clients with the aim of maximizing sales potential; * Build and execute a territory plan to meet sales and profitability targets, with clear priorities for key accounts and new business. * Prospect consistently through calls, outreach, referrals, and customer visits. Develop new accounts and reconnect with inactive customers. * Understand customers’ operations and buying needs. Identify opportunities to introduce additional ICC products, training, and services across sites and departments. * Prepare accurate quotations and proposals, follow up promptly, and move opportunities toward a purchasing decision. * Follow up after first orders to support customer satisfaction and encourage repeat business. * Plan productive customer visits and presentations, and maintain regular contact with key accounts. Manage contract renewals where applicable. * Coordinate with customer service on orders, delivery updates, and service issues. Stay involved when an issue puts a customer relationship at risk. * Keep CRM records current, including contacts, opportunities, activity, and next steps. Review results, forecasts, and upcoming priorities with the Sales Manager each week. * Support sales campaigns and share customer feedback, competitive information, and opportunities for other territories. **What you Bring** * A demonstrated record of winning new B2B business and growing