Accounts Receivable Associate

Imperial Brady is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service. A Deep Canadian Legacy Imperial Brady Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada. Trusted by Canadian Businesses We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch. Imperial Brady Canada, leading national distributor, has a job open in Joliette, Anjou and Trois-Rivières. Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills as this position interfaces with a wide range of external and internal customers. **Responsibilities:** Collection Responsibility * Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including: o Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies. o Documents all customer collection contacts, specifically promises to pay, agreements, and information requests. o Consistent follow up to insure customer information request have been satisfied and commitments have been met. o Researches and resolves customer disputes and issues. o Identifies and follows up on customer payment issues regarding terms of sale. o Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts. o Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives. o Insures customer billing address and terms are accurately reflected in the Customer Master File. o Provide proof of delivery and use the various clients' platforms. Order Review Responsibility * Initiates appropriate credit action on those orders that have failed the credit checking review. o Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit. o Communic