Restaurant Floor Manager

Eggstatic Vancouver is looking for an experienced, hands-on Floor Manager to lead our team in a busy, fun, fast-paced brunch restaurant. We’re looking for someone who takes ownership of every shift, delivers excellent guest service, and leads by example. You must have serving experience, be comfortable managing reservations and waitlists, and be willing to learn and work every front-of-house support station, including the bar and pancake station. Your Role * Lead daily floor operations, keeping service organized, efficient, and welcoming from opening through closing. * Direct servers, hosts, baristas, and support staff, assigning stations and adjusting coverage as business levels change. * Step into service wherever needed, including taking tables, seating guests, running food, clearing tables, preparing drinks, and supporting pancake production. * Manage reservations, walk-ins, waitlists, seating plans, and table turnover using Libro, OpenTable, or similar platforms. * Communicate wait times and dining policies clearly while creating a positive experience for guests. * Handle guest concerns professionally and resolve issues promptly. * Coordinate with the kitchen to manage ticket times, order accuracy, allergies, and special requests. * Train and coach team members, give clear feedback, and hold staff accountable for service standards. * Manage breaks and staffing levels to support efficient labour use while maintaining service quality. * Complete opening and closing duties, cash reconciliation, shift reports, and operational checklists. * Ensure stations are stocked, clean, organized, and ready for service. * Take responsibility for running the shift independently and following through on issues. Bar and Pancake Station Expectations Our Floor Manager must understand how each station operates and be able to provide practical support during busy periods. * **Bar:** Understand espresso-based drinks, teas, specialty beverages, recipes, presentation, equipment care, and station setup. * **Pancake station:** Learn and consistently follow our standards for preparation, cooking, toppings, plating, timing, and cleanliness. * Complete hands-on station training and become capable of covering these positions when needed. What We’re Looking For * Previous restaurant serving experience is required. * Previous experience as a floor manager, restaurant supervisor, or shift leader in a busy restaurant. * Practical experience using Libro, OpenTable, or a comparable reservation and waitlist system. * Confidence using POS systems; Clover experience is an asset. * Barista or café beverage experience is strongly preferred. * Experience preparing pancakes, desserts, or plated brunch items is an asset; willingness to master our pancake station is required. * Strong leadership, communication, organization, and problem-solving skills. * Ability to stay calm, make decisions, and support the team during high-volume service. * Punctuality, reliability, attention to