Field Services Representative - Whitbourne

Do you have what it takes to help keep the lights on for our customers in communities across the province? Then joining the Newfoundland Power team could be part of your next adventure¿ **Who We Are** At Newfoundland Power, we¿re passionate about delivering safe, reliable, and efficient electricity. Our roots in Newfoundland and Labrador go back over 140 years. Today, we¿re part of Fortis Inc., a leader in the regulated gas and electric utility industry in North America. As one of Atlantic Canada's Top Employers, we are proud to employ over 650 talented people who are among the best in the industry. We are committed to ensuring a supportive, inclusive and diverse culture where everyone feels safe and valued for who they are. Together, we strive to create an environment which is free of discriminatory barriers, where everyone is treated respectfully and equitably so they can thrive and bring their whole selves to work. Everything we do is guided by our core values: People, Safety, Service, Respect, Teamwork and Innovation. We believe in going above and beyond to serve our customers and giving back to the place we call home is a longstanding tradition held by our employees. This could be the opportunity for you to continue to grow and develop your career. **The Opportunity** As a valued member of our Customer Relations Team, you will be responsible for implementing the guidelines and procedures associated with the Company's Collection Policy. Key responsibilities will include: * Contacting customers in person or by phone; * Making appropriate payment arrangements; * Servicing, changing, and reprogramming meters that provide electrical service; * Collecting monthly and special meter readings; * Collecting payments in the field; * Updating accounts in our Customer Service System; * Other related duties. **Your qualifications include:** * Degree in Business, or a three-year diploma in Business Management (Accounting), supplemented by experience in a computerized credit and/or collection environment; * You must hold and maintain a valid driver's license; * Completion of the Certified Credit Professional designation is an asset; * You are a highly motivated team player with a strong commitment to safety and customer service; * An excellent work ethic; * Effective interpersonal and communication skills. * You have a strong analytical and project management skills and are able to execute technical tasks with particular attention to detail. **Compensation is per the collective Agreement.** **How to Apply** If this sounds like you, please **Apply** or visit us online at https://careers.newfoundlandpower.com. In support of our DEI commitment and to help us to confirm that we are reaching a wide source of qualified job seekers, we invite all applicants to provide self-identification information on a ***voluntary*** basis during the recruitment phase. More information on this process is provided with