French Bilingual Administrative Assistant

**Company Bio** Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below. **Primary function** The Administrative Assistant is responsible for providing receptionist support with some administrative responsibilities for the Client Service Unit. The employee will be responsible for answering and appropriately directing all incoming telephone calls using a multi-line console in both English and French as well as providing service to in-person clients including triaging of intakes for Senior Counsel, Family Law Service Centre and Refugee Law Office. The successful candidate will also assist with other reception/resource centre tasks as required. Candidates must be available to work in person, five days per week, at our Toronto Provincial Office. Home Location: Provincial Office, Client Service Unit - Toronto Secondary Location: Not applicable Reports to: Manager, Resource Centre/Client Account Services **Key accountabilities** * Answers incoming telephone calls, taking messages as required and transferring callers to the appropriate member of staff or another agency. * Provides clients and the public with basic information regarding Legal Aid Ontario. * Triaging and setting up appointments for walk-in and phone intakes for Client Service Unit. * Obtaining information from clients and uploading to appropriate file management system (e.g. PeopleSoft, Legal Files etc). * Responds to client status inquiries on files using the appropriate file management system. * Performing conflict checks using the various systems across each client service office. * Trains relief staff to operate internal telephone systems * Responds to panic button calls. * Assist with room booking system * Supporting occupational health and safety procedures within work space * Performs other duties as assigned (backfilling admins, scanning, digitization etc.) **Required skills & experience** * Solid understanding of Legal Aid Ontario services including legal and financial eligibility. * Knowledge of the operations of Legal Aid Ontario to ensure calls are appropriately directed and queries are answered * Experience in front-line reception or customer service position including working with vulnerable clients. * Ability to manage competing priorities and prioritize tasks in a high-pressure and fast-paced office environment. * Must be able to deal effectively and calmly with vulnerable clients, including those with mental health and/or addiction issues, both on phone and in person. * Physical D