Sr. Specialist, Partner Rewards and Strategic Initiatives

The Sr. Specialist, Partner Rewards and Strategic Initiatives is responsible for the end-to-end management of the Partner Rewards Program and provides analytical, reporting and execution support for key strategic initiatives such as CX reporting, Monthly Business Reviews and Product Offsites. The role partners across Product, Sales, CX, Communications and external stakeholders to deliver program administration, communications, insights and process improvements that enhance the Broker and Advisor experience. Leveraging strong analytical, organizational and stakeholder management skills, the incumbent supports executive reporting, business reviews, product launches, strategic planning and team offsites, while ensuring the successful execution of key initiatives and ongoing business operations. This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, systems and stakeholders, and who takes pride in managing large-scale rewards programs, supporting customer experience improvements and delivering actionable business insights. **Position Responsibilities** Partner Rewards Program Ownership and Execution (60%) * Own the end-to-end administration and execution of the Partner Rewards Program for Brokers and Advisors, including enrolment, onboarding, membership management, eligibility tracking, reward fulfilment and promotional initiatives. * Deliver accurate and timely sales tracking, production reporting and program analytics, ensuring data integrity and effective support for business decision-making. * Serve as the primary point of contact for Partner Rewards inquiries, resolving issues and responding to stakeholder requests in a professional, timely and customer-focused manner. * Coordinate program communications and engagement activities with Sales, Communications, Distribution and other business partners to support recognition programs, conferences and related initiatives. * Monitor program performance, maintain supporting systems, processes and documentation, and identify opportunities to improve efficiency, controls and the overall Broker and Advisor experience. * Collaborate across business partners to manage operational issues, implement enhancements and support the successful delivery of Partner Rewards and recognition-related initiatives. Strategy (30%) * Act as a strategy support to the Head of Product, supporting the planning, coordination and execution of key business priorities, strategic initiatives and transformation activities. * Develop executive-ready reporting, presentations and insights for Monthly / Quarterly Business Reviews, Board Reviews, leadership updates and governance forums. * Support the identification, and tracking Customer Experience (CX) opportunities and irritants through stakeholder engagement and progress monitoring. * Prepare business cases, briefing materials, strategic communications and decision-s