ServiceNow Architect - Employee Workflows

Our client, a global IT consulting organization, are hiring a **ServiceNow Architect – Employee Workflows** to join the Germany team on a full-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform. **Responsibilities** * Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation. * Define platform strategies and solution architectures that support long-term business objectives for both national and international clients. * Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives. * Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy. * Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency. * Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices. **Skillset** * Professional fluency in German and English. * Degree in Computer Science, Business Informatics or similar. * Proven experience in ServiceNow architecture, consulting or technical leadership positions. * Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs. * Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous. * Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial. * ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable. **Benefits** * Flexible and hybrid working arrangements. * Structured career development frameworks and leadership pathways. * Access to extensive learning and certification resources. * Comprehensive wellbeing and employee support programs. * Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits. ***Contract steven@alldus.com or rhiannon@alldus.com for more details with your latest CV.***