Group Sales Assistant

***WHO WE ARE*** Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future. As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values. ***WHO WE NEED*** We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment, enjoys building relationships, and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations, you’ll help ensure every visitor’s group’s experience starts with excellence. If you bring administrative precision, a flair for customer service, and a genuine interest in the arts, culture, or education sectors, this could be a great fit. ***HOW YOU WILL MAKE AN IMPACT*** * Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients, including Tour Operators, performance troupes, corporate teams, and community organizations. * Maximize revenue by upselling enhancements such as exhibition access, guided tours, and team-building experiences adapting offerings to suit client needs. * Respond to group inquiries across channels (email, phone, web, and in-person), book experiences, schedule staff/volunteers, and organize invoicing and payment processing. * Contribute to seamless visitor experiences by ensuring accurate scheduling, timely follow-ups, and exceptional service from first contact through post-visit. * Provide administrative support to the Tourism & Promotions team, including maintaining records, researching new client opportunities, and updating tourism listings. * Track all client interactions in the ticketing system to support ongoing stewardship, accurate reporting, and future engagement efforts. ***WHAT YOU BRING*** * Completion of some post-secondary education (less than 2 years) in marketing, education, tourism, museum studies, or a related discipline. * At least one (1) year of administrative or sales support experience, ideally in a not-for-profit, cultural, or educational environment. * Outstanding customer service and interpersonal skills, with a warm, pro