Part Time - IT Systems Support Technologist

**Competition Number: REQ 7541** **TITLE:** Part Time - IT Systems Support Technologist **DIVISION:** Information Technology **SALARY:** $38.08 per hour **SCHEDULE:** Thursday to Saturday, 8:00 am to 4:30 pm **HOURS PER WEEK:** 24 **LOCATION:** 51 Dockside Drive **WORK MODALITY:** On-site **STATUS:** Regular Part Time Support **VACANCY**: Replacement **EFFECTIVE DATE:** Immediately **CLOSING DATE:** November 13, 2026 ***Land Acknowledgement:*** *George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.* ***Equity Statement:*** *George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.* ***GBP Vision:*** *To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.* **Position Summary** Reporting to the IT Service Delivery Manager or the IT Service Desk Manager, the employee provides technical support and guidance to faculty, employees, and students (GBP customers) across campuses and remotely. Support covers polytechnic-approved software, printers, Windows and Apple computers, other computing technologies, and mobile devices used in employee workspaces, classrooms, labs, shared spaces, and auditoriums. The role also supports audio-visual (AV) technology in classrooms, labs, auditoriums, shared spaces, and meeting rooms, and helps ensure connectivity to infrastructure and resources. **Key Responsibilities** * Log, create, update, and action tickets in accordance with processes, procedures, Service Level Agreements (SLAs), and customer requirements; ensure accurate details, troubleshooting notes, resolution steps, and timely closure upon confirmation of resolution. * Troubleshoot and resolve issues related to software, printers, Windows and Apple devices, mobile technologies, classrooms, labs, and employee workspaces; provide support to both on-campus and remote users while escalating complex issues as required. * Support the deployment, maintenance, and decommissioning of computing and mobile assets, maintain accurate asset records, provide operational support to internal IT teams, and contribute recommendations to improve technology offerings. * Provide campus event and AV support, including equipment setup and teardown, user guidance, troubleshooting, issue resolution, and coordination with requestors, IT teams, Facilities, and vendors. * Support AV technology upgrades, renovations, and equipment replacement; maintain accurate asset information and recommend improvements to AV services. * Other duties as assigned. **Educational and E