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Manulife

Director, Risk Oversight - Group Benefits

Manulife

Toronto
Publié le 6 novembre 2026

Description du poste

**Description** --------------- The Director, Group Benefits Risk Oversight, is responsible for providing independent second-line risk oversight and effective challenge to the Group Benefits business, with a strong focus on understanding the business, its operations, and the risks that could affect customers, plan sponsors, financial performance, regulatory obligations, and strategic objectives. Reporting to Canada Segment Risk, you will work closely with leaders and teams across Group Benefits, such as Disability, Health and Dental, Underwriting, Plan Administration, Product, Distribution, and Transformation. The role requires someone who can look across these areas, identify themes and interconnected risks, and provide a broader risk perspective on how business decisions, operational challenges, and change initiatives could affect Group Benefits. The successful candidate will combine strong knowledge of the Group Benefits business with risk management expertise, providing oversight across risk and control self assessments, issue management, change, third-party risk, operational resilience, and emerging risks. **Position Responsibilities** * Provide independent second-line risk oversight and effective challenge across the Group Benefits business, leveraging a strong understanding of its products, operations, strategic priorities, customer commitments, and risk profile. * Establish strong relationships with leaders and subject matter experts across all business functions. * Identify and assess risks arising from Group Benefits operations and business practices, such as claims management, underwriting, plan setup and administration, customer and plan sponsor servicing, and third parties. * Look across individual issues and business areas to identify systemic risks, recurring themes, common root causes, and opportunities to strengthen the overall Group Benefits control environment. * Assess how strategic initiatives, business transformation, technology implementations, process changes, new products, and operating model decisions could change the Group Benefits risk profile. * Provide oversight and challenge of Group Benefits risk and control self assessments, issue and corrective action management, change risk assessments, third-party risk assessments, operational resilience, and critical operations. * Review and challenge the adequacy of controls and mitigation strategies, with particular focus on whether they address the underlying drivers of risk and produce sustainable business outcomes. * Monitor emerging risks and trends that could affect Group Benefits, including changes in customer expectations, workforce and capability, technology and automation, fraud, regulatory expectations, third-party dependencies, and the broader benefits and insurance environment. * Connect risk information across Group Benefits to provide senior leaders with a forward-looking view of concentrations, trends, vulnerabilities, and emerging co