International Field Service Engineer - Luminex Products

Obsessed by Science. Entrepreneurial by Nature. United by Purpose. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next. Why Join Diasorin Build What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide. Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact. Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development. Job Scope Become the trusted technical partner for our customers. From installation and hands-on training to maintenance and troubleshooting, you’ll provide independent technical support and keep our customers’ analytical systems running smoothly throughout their entire lifecycle. Given the territory we look for a candidate who resides in Stuttgart, Munich or Frankfurt area. Key Duties and Responsibilities Primary point of contact for technical support for our customers in hospitals, pharmaceutical companies and private laboratories. Independent installation, servicing, maintenance and upgrading of complex laboratory systems in accordance with the manufacturer’s specifications Independently producing detailed technical documentation Analyzing technical faults in complex laboratory systems and carrying out repairs independently Induction and training of laboratory staff through practical equipment demonstrations Preparation, delivery and follow-up of training courses First-level telephone support for technical customer enquiries Preparation of audit-related documentation and reports in a CRM system in accordance with the parent company’s guidelines Close and coordinated collaboration with Sales, Applications and Customer Service to achieve shared objectives and ensure customer satisfaction in all respects Monitoring and independent management of the personal spare parts stock Other tasks that are reasonable within the scope of the role’s qualifications Education, Experience, and Qualifications Vocational training or a degree in medical technology , electrical engineering vocational training or further