Description du poste
Help our agricultural and heavy duty equipment customers solve technical problems, build trusted dealer relationships and develop new business, all remotely.
**The opportunity**
Provide dependable remote support and commercial follow-through for agricultural and heavy equipment customers, repair businesses and dealers. Resolve approved software and connectivity problems, coordinate time-sensitive requests and develop a customer portfolio with progressively less routine owner involvement.
Permanent, full-time employment. Work from anywhere in Canada, including all provinces and territories. This role is 100% remote: interviews, onboarding, training, customer contact and day-to-day work. No commute, travel, field service or home-based product handling is required.
**What you will do**
* Confirm customer authorization and equipment/software context before guiding approved installation, setup, compatibility and connectivity checks.
* Investigate routine software issues using documented procedures; identify mechanical, configuration or safety concerns that require senior review.
* Prioritize requests by operational impact and agreed service commitments; communicate realistic next steps during seasonal pressure.
* Research and develop agricultural service and dealer relationships through digital outreach, calls and virtual meetings; maintain an evidence-based pipeline.
**What you bring**
* Demonstrated computer-based technical support, software implementation, help-desk, customer-success or technical-sales competence; transferable experience is welcome.
* Strong Windows/application troubleshooting, secure remote-access practices and the ability to learn approved equipment- software workflows.
* Calm job-related spoken and written English, accurate records and sound prioritization under time pressure.
* Agricultural, rural customer-service or dealer-network exposure and additional languages are assets. Prior agricultural, diesel or mechanical expertise is not required.
**Pay and equipment**
* Starting annual base salary: $70,000 CAD, plus a $3,000 annual technology allowance ($250/month).
* Additional incentive: 3% of eligible monthly revenue above $200,000, subject to the written attribution and eligibility plan. Variable earnings depend on actual eligible revenue and are not guaranteed.
* Valley supplies the computer, monitors, headset, security tools and required software.
* Expected schedule is 40 hours per week, with coverage hours and time zone agreed before an offer. Any additional coverage is arranged separately.
* Specific benefits and final compensation terms will be confirmed in writing.
**How to apply**
* Email your cover letter and resume to the attention of David Chadwick, The Global Group at hello@teamglobalgroup.ca.
* Use the subject: Remote Agricultural Specialist.
* Applicants must live in Canada and be legally authorized to work in Canada. Experience gained in any country is welcome.
* We welcome applicants of