CRM & Sales Operations Intern

**Work Term:** January 4 to April 30, 2027 (note must be enrolled in a Canadian post-secondary institution and returning to school after the internship) **Hours:** 35-40 hours per week **About GPS to Go** GPS to Go is a Canadian fleet telematics company and Geotab Authorized Reseller with a 20-year track record. We help 1,500+ businesses and public-sector fleets across North America track vehicles, improve safety, and meet compliance requirements with GPS tracking, dashcams, and fleet software. We're a small, hands-on team, so interns work directly with leadership and see their work put to use. **The Role** We're modernizing how we run the business behind the scenes. We're migrating our CRM from Keap to HubSpot and transforming manual accounting work in QuickBooks Desktop toward automated workflows. You'll help build these systems, document how they work, and train our team to use them. **What You'll Do** **CRM migration and workflows** * Migrate customer, contact, and deal data from Keap to HubSpot, cleaning and deduplicating records along the way * Rebuild and modernize sales, onboarding, and renewal workflows and automations in HubSpot * Build out the orders and service ticket side of the CRM, so every order and support request is tracked from request to completion * Create dashboards and reports for pipeline, orders, support, and recurring revenue * Provide ongoing system maintenance as we modernize: fixing broken automations, keeping data clean, and adjusting workflows as needs change **Billing and subscription automation** * Map our current invoicing, order processing, and subscription billing in QuickBooks Desktop, and identify the most labour-intensive steps * Find and implement ways to automate invoicing and order processing across a large customer and invoice base * Design a workflow for creating and updating memorized transactions as customers add, remove, or change subscriptions * Connect subscription records in HubSpot with billing, so changes in the CRM flow through to invoices **Documentation and training** * Write clear standard operating procedures (SOPs) for every workflow you build or change * Train staff on HubSpot and new billing processes, and support them as they adopt the changes **Key Deliverables (by April 30, 2027)** * Keap to HubSpot migration complete, with sales, order, and service ticket workflows live * Automated or streamlined processes for invoicing, order processing, and memorized transaction updates * A complete SOP library covering CRM, orders, service tickets, and billing workflows * Staff trained on the new systems **What You'll Learn** * Hands-on CRM migration, administration, and automation in HubSpot * How sales operations, billing, and customer support fit together in a subscription business * Process mapping, accounting workflow automation, and change management in a real company **Who We're Looking For** * Student in business, commerce, accounting, information systems, computer scienc