Description du poste
**Naturopathic Medical Office Assistant**
As a Naturopathic Medical Office Assistant, you are an essential part of the integrated health team to ensure we provide the best care we can to our patients. You will work independently and also closely with the office manager, co workers and multiple health care professionals as the first contact with any patient whom calls or enters our clinic. We are looking for a team player whom likes a fast paces environment and whom is excited to make a difference in the lives of others. Join us today. Knowledge of Jane operating system a plus.
This is for a permanent MOA position, 4 - 5 days per week (typically Tuesdays to Saturday). Shifts range from 4 hours to 8 hours. Plus on call, holiday coverage. Must be available to work either evenings, daytime or Saturday's
**Your responsibilities will include:**
* Meeting and greeting patients
* Appointment Booking with Jane software for multiple practices
* Phone, In Person and Electronic Patient Care: answering questions, appointment bookings, invoicing, supporting patients with and in the preparation of laboratory testing, managing sending of prescriptions, patient invoicing and preparing and dispensing, managing dispensary items
* Patient Chart and Information Management: Maintaining, managing and preparing accurate and confidential patient records in a confidential manner.
* Payments: invoicing, collecting payments, invoicing third parties, collecting AR’s efficiently, managing clinic cash flow and day end cash outs, managing insurance and keeping accurate financial records and reports.
* Assisting Practitioners and maintaining patient rooms: preparing and cleaning rooms for patients, restocking supplies, and supporting heath care professionals with tasks to ensure smooth patient flow
* Maintaining Clinic Cleanliness: Ensuring a clean and organized clinic environment that reflects our commitment to excellence.
* Full job description to be provided
**Must be able to:**
* Provide warm, supportive and friendly customer service in a busy environment
* Communicate with pharmacies, third parties and laboratories
* Maintain a positive patient experience for all clinic patients and team
* Multi task and work in a team-based manner along with working independently when required
* Provide friendly yet efficient patient centered customer service when performing work duties, answering questions, invoicing or scheduling patients or when answering questions about our services to current and potential patients ensuring each patient leaves with a positive experience.
* Address administrative and patient care related concerns or challenges in a kind and respectful manner maintaining communication with your team and following up as needed.
* Follow clinic policies and procedures
* Schedule patient appointments in Jane and to be able to fill and optimizing clinical schedules and manage waitlists to fill practitioner schedules.
* Submit extended health claims to third-parties in