Overnight Customer Care Coordinator

**Job Description** *This is a replacement vacancy.* Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the *Customer Care* *Representative* will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff. **This is an Overnight Part-Time role from 10pm to 6am, working days include weekdays and alternating weekends.** **If the following statements sound like you, then you might make a great Customer Care Representative!** * I always provide the highest level of customer service. * I have exceptional telephone etiquette. * I can handle stressful and emotionally charged situations while maintaining a high level of customer service. * I am a good listener, and can communicate well, both written and verbally. * I have a strong desire to help others through public service. * I have experience with multitasking in a busy environment. * I am proficient with computers, and I have experience with Microsoft Office products. **Perks to the position:** * Flexible scheduling * Health and dental benefits * Satisfaction of helping those in need * Competitive compensation **Qualifications** * Completion of post-secondary education is an asset. * One year of administrative or office experience is preferred. * Intermediate software skills are required, software scheduling experience is also an asset. * Superior Customer service skills are necessary. * Ability to effectively communicate both through oral and written mediums. * Demonstrate compassion, tact and diplomacy when interacting with clients and their families. **Responsibilities** * Answering all in-coming calls * Provide one-call service solution where applicable. * Triage the calls to forward to appropriate desk for response. * Provide a compassionate and understanding approach to client concern. * Feel good knowing you are making a difference in the lives of those that we provide care. **Time Type** ------------- Part time **Compensation Details** ------------------------ Compensation will be discussed during the recruiting process. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before. We provide competitive compensation that reflects the value of this role and the unique