Order Desk Associate

**About Us:** Cerum Ortho Organizers is a leading provider of orthodontic and dental products across Canada. With over 40 years of industry experience, we pride ourselves on delivering high-quality products and exceptional customer service to dental professionals nationwide **About the Role** We are seeking a detail-oriented and customer-focused **Order Desk Associate** to join our Calgary-based team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting dental professionals with their product needs. **Key Responsibilities:** · Process incoming orders via phone, email, and online platforms · Provide accurate product information and pricing to clients · Coordinate with shipping department to ensure timely delivery · Maintain and update customer records and order history · Resolve order discrepancies and follow up on backorders · Support internal teams with inventory and product availability updates **Qualifications:** · Previous experience in order desk, customer service, or dental supply distribution preferred · Strong communication and organizational skills · Proficiency in Microsoft Excel and order tracking systems · Familiarity with dental terminology and orthodontic products is an asset · Ability to multitask and prioritize in a busy environment Fluency in French and English is required **Company Culture** We foster a collaborative and inclusive environment where innovation thrives. Our team values curiosity, precision, and continuous learning. You’ll be surrounded by professionals who are passionate about technology and committed to delivering high-quality results. **Benefits** * Competitive salary and performance-based incentives * Comprehensive health and dental coverage * Paid vacation * Pension Plan * Professional development and training opportunities * Access to cutting-edge 3D printing technology and tools **How to Apply:** Please send your resume and cover letter to careernewsroom@aurumgroup.com. Job Type: Full-time Pay: $20.00-$25.00 per hour Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking Language: * French (required) Work Location: In person