Shared Services Specialist (Condo Management Admin)

**Shared Services Specialist (Condo Management Admin)** **Hybrid / Remote within Alberta or British Columbia - Full Time** **ABOUT CONVERGE CONDO MANAGEMENT** Converge Condo Management provides strata and condo management services across Alberta and British Columbia. We are redefining the client experience through people, process, and technology to bring peace of mind to communities. Our shared services team is the first point of contact for our clients—ensuring that every request is received, tracked, and handled efficiently with professionalism and care. **THE OPPORTUNITY** We are looking for a detail-oriented Shared Services Specialist to join our growing team. You will be the heartbeat of our shared inbox—logging, triaging, and responding to client requests while coordinating with condo managers, vendors, and internal teams. You'll play an important role in creating a consistent, responsive experience for the communities we manage. This role is perfect for an aspiring condo manager, or someone who excels in organization, communication, and the satisfaction of helping others quickly and clearly. **WHAT YOU’LL DO** Working closely with the leadership team, you will: * Monitor and manage incoming client requests through our shared inbox and digital ticketing system. * Acknowledge new client requests promptly with friendly, professional responses that reflect Converge values. * Assign and tag tickets to the correct team members or departments, tracking progress through completion. * Prioritize issues by urgency, ensuring that safety and maintenance emergencies are escalated immediately. * Maintain documentation standards and ensure all communication is accurately logged. * Follow up on open tickets to ensure timely updates and resolution for clients. * Collaborate with condo managers and vendors to keep client updates accurate and consistent. * Support document filing, organizational projects, and administrative recordkeeping as needed. * Monitor ticket timelines and outstanding commitments, proactively following up with team members when updates or actions are overdue. * Ensure clients receive regular communication, even when an issue cannot be resolved immediately. * Identify recurring inquiries, service gaps, or process improvements and bring them forward to the leadership team. **WHAT WE’RE LOOKING FOR** * 1+ years of experience in customer facing roles, retail, office administration, experience in Condo Management preferred * Proven ability to manage multiple priorities and communicate clearly in writing. * Comfort working in digital systems (Dropbox, Microsoft Office, Google Suite). * Strong attention to detail and follow-through. * Positive, hospitality-focused attitude. * Familiarity with strata, condo, or property management (an asset, not required). * Ability to remain calm and professional when handling frustrated clients or time-sensitive requests. * Strong problem-solving skills and the ability to recognize when an issue n