H&M Sales Advisor - [Location]

**Job Description** **About the Role** As a **Sales Advisor**, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. **A Day** **in the Life** Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities\* ***Customer Sales & Profit*** * Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service * Willingness to engage and have conversations with customers to provide excellent service * Guide customers through our fashion trends, stories & products in all areas of the store * Ability to effectively promote and sell our products to customers * Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives * Representing yourself and the H&M brand positively during all customer interactions * Support with commercial or operational actions to reach sales targets with store management team **General Information** ***Fashion & Trend Awareness*** * Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. * Use your product & fashion knowledge to share relevant information to customers ***Team & Development*** * Retain and share your service, fashion and store operations knowledge and skills with colleagues * Follow all procedures, routines, and legal requirements in all areas of the store * Give & receive feedback with your colleagues to learn, develop & support each other * Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development ***Retail Operations/ Visual & Commercial Execution*** * Complete full garment cycle from unpacking and refill to steaming and ensure good garment care * Operate fitting room and checkout areas according to best practice & processes * Contribute to a clean and tidy sales floor and back of house (including stockrooms) * Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines * Ensure good stock levels with replenishment routines on sales floor * Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc) * Support with opening and closing of the store * Following all H&S guidelines and legal requirements appl