Student Service Advisor_I

Guided by***Like No Other***, Athabasca University’s (AU) strategic plan, AU’s approach to accessible yet transformative education and research is truly distinctive. Our academic mission is to remove barriers to post-secondary education for learners, regardless of their age, location, career, or educational background. Based in the beautiful region of Athabasca, Alberta, AU is one of four Comprehensive Academic and Research Universities (CARUs) in the province. We are a public, board-governed, open, and online university serving more than 37,000 students across Alberta, Canada, and around the world. AU seeks to be an agile and inclusive workplace in which all team members can grow, make their highest contribution, and each make a difference to our academic vision and mission. Led by President Dr. Alex Clark, AU is embarking on an exciting new chapter. Drawing from five decades of growth in distance and online education, we aim to grow our position as Canada’s foremost innovator in flexible, online and accessible learning. With an inclusive Senior Leadership Team dedicated to empowering every team member to contribute, learn and thrive, AU stands poised for an exciting and ambitious next stage of development. ***Athabasca University's AU Service Centre is recruiting for a permanent full-timeStudent Service Advisor - Level I position.*** *First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02.* **The Position:** The Student Service Advisor Level I ("SSA-I") is engaged in the delivery of responsive and integrated services that support academic success and progression with learning goals. A thorough understanding of AU policies, procedures and systems are leveraged to address diverse student queries with a focus on student empowerment and inclusion. This SSA-I role involves addressing complex challenges in admissions, registration, tuition, and financial aid across diverse student groups and prioritizing first call resolution. The SSA-1 will develop comprehensive knowledge of university systems and services with the ability to support concierge referrals and case management processes when consultation with partnering service units is required. The SSA-I will contribute to ongoing service system development, provide comprehensive support through omnichannel services, master organizational systems, actively engage with students, offer guidance, and significantly contribute to enhancing the overall student experience. ***SSA-I's may be required to work varying shifts which may include daytime, evenings and weekends in-order to serve students anytime and anywhere.*** **Qualifications:** * A post-secondary diploma or degree in a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications). * A minimum of three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations