Business Systems Lead, Site Support

At Ball, integrity and trust are the foundation of who we are. Guided by our core values —"We Care. We Work. We Win.”— we create a culture where every voice matters and every idea drives progress. Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Create a new future. Apply Today. **Your Opportunity to Make an Impact** At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet: As a Business System Lead, you will lead the operational delivery and continuous improvement of business technology services across the organization. This role is responsible for service performance, technology governance, resource planning, and stakeholder collaboration to ensure reliable IT support and successful execution of strategic business initiatives. **How You'll Make a Difference** The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes: * Lead business system and technology service delivery activities, aligning resources and priorities with business objectives. * Manage departmental budgets, technology investments, timelines, compliance requirements, and risk management initiatives. * Drive information security, data integrity, and adherence to corporate IT standards and governance frameworks. * Oversee asset lifecycle management and end-user technology services to ensure operational effectiveness. * Monitor service levels, performance metrics, and dashboards while driving continuous improvement and operational excellence. * Manage vendor relationships and external service providers to ensure quality, compliance, and value delivery. * Lead, develop, and grow high-performing teams through recruitment, succession planning, coaching, and performance management. **What Helps You Thrive in This Role** We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role: * Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. * Minimum 6 years of experience supporting business systems, software delivery, and IT infrastructure environments. * At least 3 years of leadership experience managing teams and technology service delivery activities. * Experience leading large teams within complex enterprise or multinational environments. * Strong knowledge of IT service management, project management, information security, compliance, and risk management. * Experience with vendor management, technology selection, business case development, and budget ownership.