Vice President, Operations

**Welcome to** ***ivari*** Let us introduce ourselves. With 300+ employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible. ivari is part of Sagicor Financial Corporation, a leading financial services provider with over 185 years of history operating across the Caribbean, US and Canada. We offer a wide range of products and services, including life and health insurance, annuities, pension administration and investment services. At ivari, everyone is welcome! It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported. **Here’s the job opportunity…** We are looking for a **Vice President, Operations** to join our dynamic *ivari* team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all *ivari’s* operations to ensure a consistent experience for internal and external stakeholders. They will act as the key point of contact for our outsourcing relationship, ensuring metrics, policies, and procedures are being administered as per the contract. They will also be responsible for driving *ivari’s* user experience strategy and process optimization initiatives, whereby the use of technology is being maximized to reduce manual processes and paper consumption while enhancing the customer experience and Fair Treatment of Customer requirements. **You will…** * Lead the overall administration of the operations outsourcing relationship by: + Establishing and executing the strategy for new business and the in-force block of business + Ensuring operations compliance with all government regulations + Implementing industry best practices to manage the business. + Act as the key point of contact and relationship manager for ivari with our TPA. * Provide successful contract interpretation and negotiation for issues that arise in managing the book of business. * Participate in corporate strategy development while taking ownership of the development and implementation of the operations strategy and vision. * Define, maintain, and improve service goals for each department, focusing on excellence in the customer experience. * Maintain and improve risk identification and mitigation processes, including activities and controls associated with meeting contractual, regulatory, and legislative requirements. * Successfully implement new solutions on the platform of choice, keeping *ivari* competitive within the marketplace as a user-friendly and cost-effective provider of insurance including our Illustration, eApp and Advisor/Customer portal. * Ali