Description du poste
#### **We're building the future of urban stays. One city at a time.**
Homaris exists to solve one of the most persistent problems in modern cities: People from abroad need places to live, work, and just feel at home. We build and operate fully digitised serviced apartments across Germany´s major cities – next step: Europe and beyond.
And a product vision — the nanopartment® — that reimagines what urban stays can look like in the smallest possible space.
Revenue triples within two years — organically. No venture capital. No exit strategy. We are in this for the long run, and we build accordingly.
Extraordinary people make this happen - and we're looking for one more.
#### **Your Role**
You run the operational core of our digital guest service. Working from our Berlin headquarters, you join the Guest Service Supervisor team as the central point of contact for our Guest Service Agents worldwide. You make sure guests experience reliable care, and you free up the teams who speak with them every day. At the helm of our digital front desk, you keep every guest stay running smoothly behind the scenes.
#### **What You'll Do**
**Operations.** You support the Guest Service team in day-to-day work and keep our apartments running smoothly from behind the scenes.
**Quality.** You design new quality concepts, monitor compliance with our standards in guest communication, and train the Agents continuously.
**Communication.** You draft message templates that reach our guests reliably, personally and in the right tone.
**Second Level.** You are the go-to contact for Agents when a case gets complex, and you take ownership when it matters most.
**Onboarding.** You support the onboarding of new colleagues and the ongoing development of existing team members.
**Deputising.** You cover for the Guest Service Team Lead during absences and keep the entire team in view.
**Interfaces.** You coordinate closely with internal departments and external service partners, as a dependable partner who sees solutions through.
#### **What Makes You a Fit**
**Service with Standards.** You have a strong service mindset and are comfortable working at different times of day, including weekends on a regular, planned rotation.
**Experience.** You bring professional experience as a Reservation Agent or Manager, Call Center Agent, Receptionist, or from another service-driven industry.
**Organisation.** You organise and coordinate with confidence and approach problems with a solution-first mindset.
**Communication.** You connect easily with different personalities and convey points of view, ideas and solutions clearly.
**Digital Tools.** You work with software and digital solutions effortlessly. Experience with booking platforms and the property management systems Apaleo or Guesty is a plus.
**Languages.** You speak and write German and English fluently (both at C1).
**Digital Curiosity.** You spot potential in new