Program Technical Support Officer (Anticipatory)

**Selection Process Number:** 13398838-N **Location of Position:** Ottawa, ON **Job Status:** Term appointment **Job Category:** Program Management **Directorate:** Research Grants and Scholarships (RGS) **Division:** Program Planning and Operations **Number of Positions Being Staffed:** 1 **Classification:** GR-06 **Security Clearance Required:** Reliability **Salary:** $77,206 to $93,108 **Language Requirements:** English or French Essential **Open To:** Anyone legally entitled to work in Canada. Please consult the Special Posting Considerations. **Work Arrangement:** Hybrid model / Modèle hybride **Closing Date:** November 23, 2026 **Special posting considerations:** * The intention of this process is to establish a pool of partially and fully qualified candidates that may be used to staff similar indeterminate or term positions at NSERC and SSHRC. * When applying, candidates will be asked to clearly demonstrate how they meet the education and experience factors listed in the Statement of Qualifications below. A separate cover letter is not required. * Preference will be given to Canadian citizens and permanent residents. ### **Who we are** The Natural Sciences and Engineering Research Council of Canada (NSERC) is Canada’s largest funder of science and engineering. A career at NSERC means supporting the visionaries, explorers and innovators who are searching for the scientific and technical breakthroughs that will advance knowledge, improve the lives of Canadians and transform the world for the better. Visit our career page at NSERC to learn more about why you should join our agency. ### **What you will do** We are seeking a Program Technical Support Officer to support the implementation and advancement of program delivery tools and workflows and prepare for transition towards a new modern, user‑centric Grants Management Solution leveraging Microsoft Power Platform, Dynamics 365, Dataverse, and Azure services. As a Program Technical Support Officer, your responsibilities will include: * Design, configure, prototype, and maintain on-line digital information and software applications to meet identified program delivery and operations requirements. * Support activities to deliver on-line applications. This involves identifying opportunities for the application of electronic solutions to improve program delivery and operations processes. * Performs various tasks and activities assigned by a supervisor to resolve issues and problems, such as, for example, related to digital tools and web-based software applications. * Provide technical guidance to program delivery and operations staff regarding the use, installation, customisation, evaluation, and troubleshooting of program delivery and operations tools and software, and prepare related reference documentation. * Maintain hands-on expertise and a very current knowledge of NSERC grants management software, Microsoft suite of programs, in particular Microsof