Mental Health Intake Worker

**Mental Health Intake Worker** TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking a **Mental Health Intake Worker** to join our team in **full-time permanent role.** The ideal candidate holds a bachelor’s degree in Social Work**, Health Sciences, Social Sciences**, or a related field, with **2–3 years of relevant work experience**, or an equivalent combination of education and experience **in a community health environment**. They bring experience supporting clients with mental health and substance use concerns **using recovery-oriented and harm reduction approaches**. The ideal candidate will have experience conducting client intake and triage for mental health programs, with experience supporting individuals experiencing mental health and substance use challenges through recovery-oriented and harm reduction approaches considered an asset. They will demonstrate knowledge of mental health disorders, community programs and comitment to providing Culturally safe and responsive care with diverse clients, Previous experience with client management systems specifically TREAT is an asset. **DUTIES & RESPONSIBILITIES** * Serve as the first point of contact for individuals accessing the Mental Health Program, responding to inquiries and facilitating the intake process. * Conduct initial intake and screening for clients accessing TNO Mental Health programs. * Triage and assess client needs and connect clients with appropriate programs, services, and supports. * Conduct biopsychosocial assessments to identify clients’ mental health, substance use, primary care, and psychosocial needs. * Assess clients for immediate safety risks, develop safety plans as required, and connect clients to appropriate crisis or community services. * Identify urgent or immediate client needs and coordinate appropriate follow-up and referrals to ensure timely access to care. * Manage program waitlists and work collaboratively with the Mental Health Team to discuss client needs and determine appropriate service pathways. * Gather, review, and document relevant client information, including presenting concerns, health history, and service needs. * Assess client needs and determine appropriate referrals and connections to internal TNO programs and external community resources. * Provide information and guidance to clients and families regarding available mental health services, primary care supports, and community resources. * Follow up with clients, as required, to support continuity of care and ensure successful connections to appropriate services. * Maintain accurate and up-to-date client records, intake documentation, assessments, case notes, and referrals in the Electronic Medical Record (EMR) system. * Collec