Customer Service Area Sales Manager (f/m/d)

**About Rotzinger Transver** Rotzinger Transver is a leading organization headquartered in Kaiseraugst and Altendorf, Switzerland. As a key player in product flow control, buffering, distribution, and conveying solutions, we specialize in the food, confectionery, and packaging industries. Our business portfolio encompasses a wide range of innovative systems designed to ensure reliable product handling, stable line performance, and efficient connection between processing and packaging operations. With modular, scalable, and hygienic solutions, we help customers reduce product losses, minimize downtime, and improve overall equipment effectiveness (OEE). We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about Rotzinger Transver and its comprehensive business landscape, please visit www.rotzingertransver.com. Rotzinger Transver is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026. **About the Role** As Customer Service Area Sales Manager, you are responsible for developing and expanding our After Sales business in spare parts, service, and retrofits. You manage our installed machine base, identify sales potential, and systematically develop opportunities throughout the entire machine lifecycle. By combining your market understanding, customer focus, technical expertise, and sales-oriented thinking, you contribute to the sustainable growth of our Customer Service business and the continuous expansion of our After Sales activities. **Flexible working model:** hybrid or predominantly home office, with office visits in Kaiseraugst **Main Responsibilities** * Develop and maintain long-term customer relationships through regular visits and business reviews * Identify customer needs and sales opportunities across spare parts, service, and retrofit solutions * Manage the full sales process, including quotations, negotiations, order acquisition, and project handover * Analyze the installed machine base, identify business potential, and maintain a structured sales pipeline * Drive customer campaigns and develop initiatives to increase After Sales revenue * Manage the commercial development of assigned customers and market areas, supporting sales planning and forecasting * Collaborate closely with Customer Service Specialists, Service Engineers, and Sales teams across Coesia to deliver integrated customer solutions **What You Need to Be Successful** * Technical or commercial education combined with good technical understanding * Several years of experience in technical sales, after sales, or customer service * Strong sales and customer orientation, with excellent relationship-building and negotiation skills * An entrepreneurial mindset and an independen