Guest Support Centre Agent

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Sandman Hotel Group and Sutton Place Hotels are seeking enthusiastic Reservations Agents for our Guest Support Centre. Reservations Agents are the first point of contact for our guests. We'll train you to become an encyclopedia of knowledge on our hotels and the communities that we serve. You relish the opportunity to help our guests to plan their perfect trip and are a valuable ambassador for Sandman Hotel Group and Sutton Place Hotels. So much so, that we're pleased to offer a competitive compensation package, work from home and flexible schedule. We're also committed to your professional development and contributing to your overall career goals. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team. **JOB REQUIREMENTS:** * Minimum typing speed of 60 WPM; Fast computer data entry skills. * All necessary tools/hardware including laptop, computer mice, and headset will be provided to facilitate work duties. * Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) * Exceptional multitasking ability with keen attention to detail. * Preferred experience in customer relations, ideally in hotel reservations or front desk environment. * Applicants must be able to meet department’s KPI. * Excellent command of the English language, knowledge of the French language is an asset. * Must be able to commit to a Full-Time training with approx. 120 hours of training time. * Applicants must be flexible with work schedule. Position entails various shifts which may include weekends and holidays. **DUTIES:** * Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure. * Utilize effective selling techniques to promote all properties. * Timely completion of reservations, reports, and email responses. * Ensure all reservations have accurately interfaced into the system. * Respond to inquiries pertaining to individual hotels, including room types, rate, facilities, as well as surrounding areas. * Execute tasks as directed by supervisors and managers. * Manage membership inquiries for RSVP loyalty members. * Engage in webchat interactions. **APPLICABLE SKILLS:** * Excellent customer relations and typing skills with professionalism on the telephones. * Detail oriented with strong orga