Retail Warehouse & Event Operations Supervisor

**True North Sports + Entertainment is looking for a motivated, organized, and hands-on individual to join our Retail team as a Retail Warehouse & Event Operations Supervisor.** This position is responsible for overseeing the daily operations of the retail merchandise warehouse, satellite retail locations, and merchandise services for events at Canada Life Centre. Working closely with Retail Management and other departments, you will play a key role in ensuring our merchandise operations run efficiently, and our teams are ready to deliver outstanding experience for our guests. From Winnipeg Jets, Manitoba Moose, and Winnipeg Sea Bears games to concerts and special events, this is a dynamic role for someone who enjoys working behind the scenes, leading a team, and being part of the excitement of live entertainment. **What to be excited for in this role:** **Warehouse & Inventory Operations** * Oversee daily warehouse activities, including receiving, pricing, stocking, transferring, and organizing merchandise. * Ensure retail stores and event locations are properly stocked and prepared for upcoming games and events. * Monitor inventory accuracy, conduct regular spot checks, and resolve inventory discrepancies. * Coordinate merchandise replenishment, product customization, shipments, and transfers. * Maintain an organized and efficient warehouse to support daily retail and event operations. **Staffing & Scheduling** * Coordinate employee scheduling for warehouse operations, concerts, games, and special events. * Monitor staffing requirements and labour hours to ensure effective scheduling and cost management. * Assist with recruiting, interviewing, onboarding, and training casual employees. * Support employee development and ensure consistent policies, procedures, and customer service standards. * Monitor employee attendance and timekeeping and coordinate accurate payroll submissions. **Event & Retail Management** * Oversee merchandise operations for concerts and special events at Canada Life Centre. * Coordinate with event representatives regarding merchandise requirements, pricing, deliveries, and setup. * Ensure merchandise booths are properly staffed, stocked, and ready before event doors open. * Oversee event payroll, merchandise settlements, and daily operational requirements. * Work collaboratively with Operations, Security, and Retail teams to ensure smooth event execution. * Assist Store Managers with customer concerns and ensure a high standard of service is maintained. **Administrative & Operational Support** * Maintain accurate inventory records, receiving documentation, and merchandise transfers. * Coordinate supply orders, purchase requests, cash floats, and deposit requirements. * Communicate operational updates, staffing concerns, and inventory issues to management. * Participate in retail planning meetings, logistics discussions, and annual inventory counts. **What we need from you:** * Strong organizational, leadership