Description du poste
**Who We Are**
Vaughan Physiotherapy Clinic was founded in 1996 with a commitment to proactive healthcare. We believe in educating our patients and delivering exceptional, personalized care. We’ve been a cornerstone of our community for 30 years, but we aren’t old school in how we approach healthcare.
We stay up to date and have paved the way for the younger generation of clinicians to lead at our facility.
Our team includes highly qualified physiotherapists, chiropractors, massage therapists and dedicated administrative staff who work together to help patients reach their recovery goals. We blend decades of experience with modern, innovative practice in a multidisciplinary environment.
**Why We Need You**
Our clinic is growing fast and we’re building a stronger front of house team. We need someone motivated to learn the industry and ready to make waves with us.
As Patient Experience Coordinator, you’ll be the welcoming face of the clinic and the person who keeps the front desk running. Our patients, practitioners and billing depend on someone who shows up consistently, follows through and gets the details right. If you take pride in being the dependable one on a team, this role is for you.
**Key Responsibilities**
*Patient & Administrative Support:*
* Schedule appointments, manage calendars and optimize practitioner workflows
* Manage practitioners’ caseloads and performance metrics
* Conduct patient follow-ups (appointment reminders, post-treatment check-ins)
* Answer calls, emails and online inquiries, and greet patients with empathetic customer service
* Track patient referrals and maintain relationships with healthcare providers
* Coordinate physiotherapy student placements and schedules
* Support onboarding of new practitioners (EMR setup, schedules, insurer portal registrations)
* Take part in monthly front of house Level 10 meetings
*Billing & Insurance:*
* Direct bill extended health insurers and verify coverage before treatment
* Submit claims accurately and on time, and follow up on rejections, pended claims and outstanding balances
* Handle WSIB billing and hospital bundled care program billing
* Reconcile payments and keep patient accounts clean and up to date
*Motor Vehicle Accident (MVA) Files:*
* Complete MVA intake, including claim, policy and adjuster details
* Prepare and submit OCF forms and invoices through HCAI
* Track approvals, denials and treatment plan status for each file
* Communicate with adjusters, patients and lawyers to keep files moving
*Clinic Operations & Facility Management:*
* Perform opening and closing tasks (setting up systems, securing the clinic)
* Keep the front desk, waiting areas and treatment rooms clean and organized
* Manage inventory, restock supplies and coordinate equipment maintenance
* Help with minor facility upkeep (reporting repairs, organizing storage)
*Marketing & Community Engagement:*
* Support social media updates, newsletters and promotional campaigns
* Take part in