Client Support Coordinator

**POSITION SUMMARY** The Alzheimer Society of Manitoba exists so that all Manitobans affected by dementia receive the help they need today and have hope for tomorrow. The Client Support Coordinator, reporting to the First Link Team Lead, is responsible for providing support services, education, and promotion in accordance with the Alzheimer Society of Manitoba’s Mission and Ends Statements: 1. People living with dementia and their care partners have a voice. 2. People living with dementia feel safe, accepted, respected, and supported to experience their highest quality of life throughout their entire journey. 3. Care partners have meaningful support when they need it. 4. Manitobans actively engage with people living with dementia and welcome them into all aspects of community life. 5. Manitobans understand and engage in brain health strategies to reduce their risk of dementia. Acting as an ambassador for the Alzheimer Society of Manitoba (ASM) and reporting to the First Link Team Lead, the Client Support Coordinator is responsible for the provision of support and information services to people living with dementia and their family care providers within the Winnipeg Region. This is a full-time position (1.0 FTE). Days and hours of work are Monday through Friday from 8:30 am to 4:30 pm. Occasional evening and weekend work may be required as job duties demand. **DUTIES AND RESPONSIBILITIES** 1. CLIENT SUPPORT · Ensures that individuals with dementia and their families receive person-centred information and support via in-person and virtual interactions, phone, and email communications. · Ensures that appropriate resource materials are recommended or distributed following client interactions. · Refers clients and community members to the appropriate resources for services not provided by the Alzheimer Society. · Maintains confidential electronic files documenting all client interactions and communications exchanged. · Responds to enquiries about dementia from families, professional caregivers and the general public. · Promotes the First Link Client Support program to public and referral sources including physicians, health-care professionals and community organizations working with individuals and families affected by dementia. · Coordinates and facilitates support groups for persons living with dementia, and support groups for care partners, in-person and virtually as necessary. · Follows relevant policies, procedures and practices as it relates to the provision of client support. 2. FAMILY EDUCATION · Supports the Dementia Friendly Communities Senior Manager and Education Manager to identify family education needs. · Participates in and assists with family education sessions as required. 3. GENERAL DUTIES · Triages and responds to requests for services and support including phone inquiries, office walk-ins and email requests. · Completes and submits accurate statistical records and narrative reports of First Link® activity,