Customer Relationship Analyst (MBA Recruitment Advisor)

**Passionate about recruitment, market insights and data-driven decision-making? Would you enjoy helping professionals take the next step in their careers through our MBA programmes? Let's meet!** **Customer Relationship Analyst (MBA Recruitment Advisor)** Vlerick Business School is an innovative, top-ranked and sustainable international business school in the heart of Europe. Our purpose is to **transform people for a better world!** We want being at Vlerick to be a transformative experience where you discover the knowledge, mindset and confidence you need to take your next leap – and become the entrepreneurial leader our world needs. As part of our close-knit team, you’ll bring our strategy and purpose to life. Are you excited to join our **MBA team** as a **Customer Relationship Analyst**? Here’s what you need to know! **Your mission** **MBA recruitment (60%)** * Build relationships with prospective MBA candidates. * Guide candidates through the recruitment journey. * Generate, nurture and qualify leads. * Support admissions and recruitment events. * Identify opportunities for more targeted outreach and business development. * Work closely with Marketing to improve pipeline generation and conversion. **Market and employer insights (20%)** * Engage with employers, recruiters and alumni. * Track graduate career outcomes and labour market trends. * Identify employer needs and emerging talent demands. * Translate market insights into stronger recruitment strategies and candidate value propositions. * Support career initiatives and networking events. **Process and interpret data (20%)** * Analyse CRM and recruitment funnel data. * Build dashboards and reports. * Identify bottlenecks and opportunities. * Support forecasting and performance tracking. * Leverage AI and digital tools to improve insight generation and efficiency. **You** * Have hands-on experience **analysing CRM** or **funnel data** and building reports or dashboards (eg in Excel, Power BI or Tableau) that lead to **concrete recommendations**. * Use **GenAI tools** in a practical and responsible way for analysis, reporting and content. * Are able to hold credible **advisory conversations** with experienced professionals in an international environment and guide them towards a decision. * Can turn data into clear stories for prospects, employers and internal stakeholders. * Communicate fluently in **English**, both written and spoken. Knowledge of Dutch and/or French is an advantage. * Are organised, proactive and comfortable working towards **conversion targets**. * Ideally bring experience in recruitment, admissions, sales, business development, consulting or customer success. * Experience setting up or managing a CRM or marketing automation platform is a plus. * Knowledge of the business school market or graduate labour markets is a plus. **#ProudtobeVlerick** * Autonomy and responsibility in an engaging work environment. * A dynamic, open, and internation