Ontario Works Casemanager

**Location** ------------ Location: St. Catharines, ON **Temporary Duration** ---------------------- Approximate Duration: 7 months The duration of the contract may change to align with the award date. **Division** ------------ SAEO **Important Notices & Amendments** ---------------------------------- As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. **Job Description** ------------------- **JOB SUMMARY** --------------- Working as part of a client-centered team, the Ontario Works Casemanager assists individuals and families in the Niagara Region access the supports and services they need to achieve life stabilization goals, including financial independence and employability. This involves a person-centred approach to develop and implement individualized case plans, coordinating services, making referrals to supporting agencies, and advocacy. This position applies critical decision making principles within a complex legislative and policy environment. **QUALIFICATIONS** ------------------ EDUCATION --------- * Completion of a university degree program, preferably with a Social Science or Social Work-related discipline, or, an equivalent combination of education, training, and experience * Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is preferred KNOWLEDGE/EXPERIENCE -------------------- * Over 2 years of experience in casemanagement and assessment in a human/social service environment * Knowledge of applicable legislation, employment assistance programs, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc) * Experience working with provincial databases and related systems (i.e. SAMS, HIFIS) is strongly preferred * Knowledge and understanding of local community resources and their programs * Experience providing person-centered, DEI informed services and supports to individuals with varying experiences and identities * Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity * Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence is preferred * Experience dealing with highly sensitive and confidential information SKILLS ------ * Excellent interpersonal, communication (oral and written) and teamwork skills to relate to individuals, families, peers, and other community partners in a calm and professional manner * Excellent analytical, problem solving, organizational, critical thinking, and t