Director, Grid Operations

**Lead the operation of a large and complex distribution grid while shaping how it will operate tomorrow.** As Director, Grid Operations, you will be accountable for the safe, reliable and resilient operation of Toronto’s electrical distribution system, 24 hours a day, 365 days a year, serving the customers and communities who depend on it. Reporting to the VP, Distribution Operations, you will lead the control room, dispatch, emergency response and operational technology teams that keep the lights on and enable the delivery of Toronto Hydro’s capital and maintenance programs. You will also lead the development and implementation of modernization strategies for the tools, systems and processes at the heart of grid operations, enabling better real-time decision-making and a safer, more reliable and resilient grid. Working closely with internal business units, external partners, Hydro One and the IESO, this is a senior leadership role where day-to-day reliability meets long-term grid modernization. *This posting is for an existing vacancy.* **KEY RESPONSIBILITIES:** * Accountable for the safe, reliable and resilient operation of the distribution system 24 hours a day, 365 days a year. * Builds strong relationships and coordinates with Hydro One, the Independent Electricity System Operator (IESO), perimeter utilities, other agencies and large customers. * Sets the direction for real-time work management to enable effective event response and the efficient delivery of construction, maintenance and commissioning activities. * Directs emergency grid response and restoration, serving as the senior escalation point during system disturbances and strengthening readiness for extreme weather and other events that test system resilience. * Sets the strategy to modernize and continuously improve the core operational tools, systems and platforms critical to the control and operation of the grid. * Drives the adoption of advanced grid control, operational technology and analytics capabilities, partnering with technology and cybersecurity teams to strengthen the security and resilience of operational systems. * Advances a human and organizational performance (HOP) approach to safety by designing work and controls that anticipate human error, learning from events and everyday work, and equipping leaders to own safety outcomes across planned and emergency work. * Builds and develops a strong leadership, technical and field talent pipeline through coaching, performance management, succession and development, while engaging employees in achieving corporate and departmental goals. * Fosters a high-performance culture rooted in respect, curiosity, learning and accountability. * Owns operating and capital budgets and departmental performance, driving improvement across people, financial, operational and customer measures and overseeing outsourced service agreements to achieve established performance expectations. * Ensures compliance with regulator