Service Advisor

**Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!** **Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!** **We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.** **Location: 20 Frank Nighbor Place, Kanata ON** **Compensation: $50,000-$60,000 per year - Compensation dependent on experience.** **What You Will Be Doing:** * Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules * Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions * Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles * Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system * Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation * Maintain accurate records by recording problems and corrective actions planned * Update job knowledge by participating in educational opportunities; reading manufacturers' publications * Other duties as assigned **What You Bring to the Table:** * Excellent customer service skills * Minimum 1 - 2 years in a customer service role * Auto experience considered an asset * Valid G Drivers License * Able to work flexible hours within our business hours including Saturdays **So why work for us?** * The 401 Group of Companies is privately owned and 100% Canadian * 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub" * A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks. * Personalized coaching, mentoring, and training focused on both individual growth and team success. * Empowering you to grow with meaningful career path planning and advancement opportunities. * Health & wellness benefit enrollment opportunities * Employee referral bonus opportunities * Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop. * Perkopolis Enrollment * On-site Parking The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of au