Description du poste
**ABOUT HOPE STORY**
Hope Story is a mission-driven organization founded in 1998 with a vision to serve orphans and vulnerable children. We partner with local churches in Burkina Faso, Canada (Thunder Bay), Colombia, Kenya, Lebanon, Tanzania, and Zambia, empowering them as they respond to Jesus’ call to serve the poor in their own communities. Through these locally led ministries, we provide vulnerable children with access to education, healthcare, and discipleship. Our headquarters is in Cambridge, Ontario, and we engage donors from across Canada to support this fulfilling work.
**ABOUT THE ROLE**
**Title:** Systems & Data Coordinator
**Salary Range:** $38,000 - $42,000 CAD annually
**Employment Type:** Permanent, 25-30 hours per week
**Location:** Hybrid, Cambridge, Ontario. A minimum of one regular in-office day per week at Hope Story’s Cambridge office is required, with additional in-person attendance as operational needs arise.
**Reports to:** Operations Lead
**Proposed start date:** As soon as possible
**Benefits:** Group health benefits following successful completion of the three-month probationary period, three weeks' prorated vacation, sick leave, urgent care day, flex time and professional development support.
**Job Posting is for a vacant position.**
**POSITION OVERVIEW**
The Systems & Data Coordinator is responsible for the day-to-day administration of Hope Story’s donor database, Microsoft 365 environment, digital records and cybersecurity systems. The role ensures that organizational data is accurate and secure, staff and international partners receive practical technology support, and good cybersecurity and access-management practices are followed. This is a hands-on position for someone who enjoys solving problems, improving systems, maintaining accurate data and helping non-technical users work confidently with technology.
**KEY RESPONSIBILITIES**
**CRM & Donor Data**
* Administer and maintain Neon CRM, ensuring donor, donation and sponsorship records are accurate and complete.
* Manage recurring donations, campaigns, funds, forms, workflows and data integrity.
* Produce CRM reports and issue annual charitable tax receipts.
* Work with the bookkeeper to resolve discrepancies between Neon, payment platforms and accounting records.
**Microsoft 365 & Technology Systems**
* Administer Microsoft 365, including Teams, SharePoint, OneDrive, Exchange Online, user accounts, permissions and licenses.
* Manage staff and partner system access, including account setup, changes and deactivation.
* Maintain Hope Story’s systems register, technology inventory and key system documentation.
**IT Support & Cybersecurity**
* Provide day-to-day technology support to staff and international partners.
* Administer cybersecurity trainings, MFA, access controls and routine security/access reviews.
* Support cybersecurity, data protection, backup and device-security practices.
* Coordinate and escalate technology or cybersecurity incid