Medical Receptionist / MOA Assistant

**Overview**: The Medical Receptionist / MOA Assistant is the first welcoming face for clients and patients coming into the clinic, providing administrative support to our MOA team. This role combines engaging & empathetic communication, organized, detail-oriented administrative support, and confidential handling of medical information. **About Us:** Pomegranate is welcoming environment to safely access comprehensive registered midwifery care (covered by MSP) and benefit from allied health services offered within the same space, while making meaningful connections within the community. Located in the East Village (Hastings Sunrise) area of Vancouver, Pomegranate has been caring for growing families since 2006. **Your impact:** Your high attention to detail and extreme accuracy ensures no booking errors and a seamless experience for our clients & patients, allowing the MOA team to focus on organizing collaborative care which enables our Midwives and Paediatrician to focus on providing a high level of health care for their clients and patients. **Schedule & Availability:** This is a permanent part-time position requiring availability on: * Mondays * Wednesdays * Some Fridays (not every week) * Statutory Holidays (except Sept 30 & Dec 25) Our current schedule is: * Monday: 0830 -1630 * Wednesday: 0830-1630 * Friday: flexible starting/ending depending on clinic needs for scheduled shifts *Start and finish times may negotiable for the right candidate. While there is* ***some*** *flexibility in scheduling, availability on all three required days is essential.* **Key Responsibilities:** * Being the ‘face’ of Pomegranate, welcoming those coming to the clinic and ensuring they are comfortable * Opening & Closing Duties (including light clean-up) * Management of daily task list as well as weekly task lists (Triaging workload) * Scheduling follow up Midwife visits for 2-4 different teams of Midwives * Managing rebooking requests for Midwifery clients and Paediatrician families * Answering and responding to phone calls and voice messages * Sending and responding to emails via outlook * Charting communications with clients/patients and sharing information as needed with team members (admin & care providers) * Liaising between Midwives, clients, other care providers, hospitals and your co-worker/manager * Building and maintaining excellent working partnerships with all care providers * Sending Faxes electronically * Managing received Mail * Scanning, Emailing & Uploading paper documents to the correct client chart * Preparing & Faxing hospital registration documents * Obtaining Lab and Ultrasound Reports as requested * Updating client demographics and communicating changes with the intake team * Closing client charts and/or Deactivating demographics * Office Inventory management (assisting) * Free Store Management **What you can expect from us:** * A busy, fast-paced clinic/job * Extensive Training as needed based on experience * Friendly &