Cashier/Customer Service

**About Us** At Richardson’s Home Hardware, we are committed to providing outstanding customer service and a fast, friendly checkout experience. Our front-end team plays a critical role in creating the last impression for every customer who walks through our doors. We are looking for a dependable, detail-oriented, and customer-focused individual who thrives in a busy retail environment and enjoys helping people. **Position Summary** The Cashier / Customer Service Hardware Associate is responsible for all point-of-sale operations while delivering prompt, courteous, and efficient service. This role goes beyond processing transactions — you are a key part of the customer experience, helping answer questions, directing customers to the right departments, supporting merchandising standards, and maintaining an organized and accurate front-end. You will handle cash, debit, credit, gift cards, and in-house charge transactions, reconcile sales totals, and ensure accuracy in all payment processing. The ideal candidate is confident, friendly, highly accurate with money, and able to multitask in a fast-paced environment. **Key ResponsibilitiesCustomer Service & Sales Support** * Greet every customer with eye contact and a friendly verbal acknowledgement. * Provide fast, accurate, and courteous checkout service. * Determine customer needs using open-ended questions and assist in locating merchandise. * Provide product information, confirm pricing, and direct customers to appropriate departments. * Answer the phone promptly and handle inquiries according to store policy. * Notify customers when special orders arrive. **Point-of-Sale & Cash Handling** * Operate all point-of-sale equipment efficiently and accurately. * Process transactions including cash, debit, credit, gift cards, and in-house accounts. * Maintain accurate records of all transactions. * Balance cash drawers and reconcile daily sales totals. * Follow proper procedures for returns, refunds, and exchanges. **Merchandising & Store Operations** * Assist with receiving, pricing, and restocking merchandise. * Build and maintain displays and signage for promotions and seasonal events. * Keep the front-end area clean, organized, and well stocked. * Maintain awareness of current promotions and advertisements. * Support housekeeping and store cleanliness standards. * Follow loss prevention and cash control policies. **Team & Operational Support** * Work on additional duties and assignments as directed by management. * Support overall store efficiency through accuracy, organization, and reliability. * Contribute to a positive, respectful, and team-oriented workplace. **Qualifications** * Strong customer service skills with a friendly and professional attitude. * High level of accuracy and attention to detail when handling cash and transactions. * Ability to multitask and work efficiently in a fast-paced environment. * Reliable, responsible, and trustworthy. * Comfortable learning retail softw