Medical Office Assistant/Receptionist

**About Beam Radiology** Beam Radiology is a physician-led, community-based diagnostic imaging and specialty care organization committed to compassionate patient care and service excellence for our referring practitioners. Our patients always come first. We are an expanding diagnostic imaging practice located in Calgary, Alberta, offering a comprehensive range of imaging and specialty care services. Our team of radiologists, physicians, technologists, sonographers, nurses, and operational professionals work collaboratively to provide an exceptional patient experience and support positive healthcare outcomes. **The Opportunity** Beam Radiology is seeking an organized, dependable, and patient-focused Medical Office Assistant (MOA) / Receptionist to join our team in a permanent part-time capacity. This position will primarily support our evening and weekend clinics, providing front desk coverage and ensuring patients continue to receive welcoming, efficient, and professional service throughout their visit. The successful candidate will assist with patient check-in, appointment coordination, telephone inquiries, patient records, and other administrative responsibilities. They will also be cross-trained to support additional clinic functions, including booking, confirmation calls, assessments, and other operational tasks as needed. This is a great opportunity for someone who enjoys working directly with patients, thrives in a busy healthcare environment, and is looking for a consistent part-time schedule with the opportunity to pick up additional hours. **Key Responsibilities** **Patient Service & Reception** * Welcome patients and visitors in a friendly, professional, and compassionate manner. * Check patients in upon arrival and ensure required information is complete and accurate. * Answer incoming calls and respond to or appropriately direct patient inquiries. * Notify clinical team members of patient arrivals and support efficient patient flow. * Provide patients with directions and general assistance throughout their visit. * Maintain an organized, welcoming, and professional reception environment. * Respond to patient questions and concerns with patience, discretion, and empathy. **Appointment & Booking Support** * Schedule, confirm, update, and coordinate patient appointments. * Assist with appointment changes, cancellations, and scheduling inquiries. * Complete patient confirmation calls, including RFA confirmation calls, as assigned. * Provide booking support based on clinic priorities and operational needs. * Communicate appointment updates, delays, and other relevant information to the appropriate team members. **Administrative Support** * Create, maintain, update, file, and retrieve patient records. * Accurately obtain and update patient demographic and contact information. * Assist with scanning, faxing, filing, and organizing patient and clinic documentation. * Prepare patient paperwork, forms, appointment materials, and o