Client Experience Coordinator

**Client Experience Coordinator for Do Well Main Street Riley Location** Are you someone who finds meaning in great conversations, values a well-organized space, and believes in creating connections that go deeper than surface level? Do Well Therapy might just be your next home. At Do Well, our purpose is simple yet powerful: **Help to create a world where everyone moves healthy through their lifetime.**We believe that when you invest in your health, life becomes full of possibilities. We’re a physiotherapy and massage therapy studio that’s grounded in care, connection, and community. Whether someone is here to recover, restore, or simply reconnect with their body—we create an experience that feels intentional, welcoming, and human. Our front-of-house team is the heartbeat of the studio—and we’re looking for a **Client Experience Coordinator** who wants to be part of something meaningful. If you’re someone who values conversation, compassion, and the chance to make people feel seen, you’ll fit right in. **What You’ll Be Doing** As a Client Experience Coordinator (CEC), you’ll be the first friendly face (or voice) clients interact with—and the glue that keeps our space running smoothly. You’ll be working closely with therapists, fellow coordinators, and your studio’s Client Experience Lead (CEL) to deliver thoughtful, attentive service at every touchpoint. Your day-to-day might look like: * Offering warm, knowledgeable support to clients—whether by phone, email, or in person * Guiding new clients through our offerings and helping them feel at home in our studio * Keeping the studio looking and feeling great—from clean treatment rooms to an organized front desk * Managing schedules, insurance claims, and client notes with precision and care * Communicating openly with your team to ensure seamless handoffs and shared wins * Our reception desk is a concierge style desk, so this is a primarily standing role. **This Role Is For You If You…** * Love being around people and enjoy meaningful, real conversations * Take pride in being organized and reliable * Care deeply about small details and how they shape someone’s experience * Want to be part of a team that values empathy, excellence, and joy * Are looking to grow your skills in customer service, operations, and community-building **Perks of Working With Us** * A deeply supportive team that values personal growth and well-being * A chance to build your professional confidence in a people-first environment * Beautiful, serene studio space that feels more like a retreat than a clinic * Opportunities for skill development We are looking for someone full time for the following shifts: Mondays AM Shift: 6:45-1:30pm Tuesdays AM Shift: 6:45-1:30pm Wednesdays AM Shift: 6:45-1:30pm Thursdays AM Shift: 6:45-1:30pm Fridays AM Shift: 6:45-1:30pm Start Date: As soon as possible **Do Well.** Always Empathy. Committed to Excellence. Stay Accountable. Joy. Let’s do meaningful work together. Emai