Description du poste
Main Duties and Responsibilities
*Including, but not limited to:*
**1. Customer Service & Reception**
* Serve as the first point of contact for clients, providing exceptional customer service in person, over the phone, and via email.
* Manage front desk operations, including greeting visitors, answering phone calls, and directing inquiries to the appropriate departments.
* Handle client inquiries and follow up on requests to ensure timely and efficient service.
**2. Administrative Support & Scheduling**
* Assist with administrative tasks, including data entry, filing, and office supply management.
* Coordinate appointments and meetings for clients and team members.
* Assist in preparing, organizing, and maintaining client documents and records with a high level of accuracy and confidentiality.
**3. Digital Marketing & Content Creation**
* Create daily visual and written content based on immigration and education field updates and industry-specific news.
* Develop short-form video scripts focusing on trending and high-impact topics.
* Create long-form video narratives for the company's promotional campaigns and relevant industry discussions.
* Develop compelling case studies and detailed project overviews using data from successful company projects.
* Design promotional visual materials, including infographics and posters.
* Collaborate with consultants to produce a variety of short-form and long-form video content.
* Manage the end-to-end creation, publication, and operation of digital content across all company-owned media platforms.
**4. Marketing Events & Performance Analysis**
* Plan, organize, and participate in the company's in-person and virtual events.
* Conduct monthly marketing performance analyses and use data-driven insights to identify opportunities for continuous improvement.
Qualifications
* Associate degree, high school diploma, or higher.
* Experience in immigration services or an RCIC licence is preferred.
* Minimum of 2 years of experience in customer service, administration, or marketing.
* Strong knowledge of digital marketing, including content creation, social media, and email marketing.
* Familiarity with platforms such as WeChat, Facebook, Instagram, and LinkedIn for marketing and outreach.
* Fluency in English (minimum IELTS 6.0 or equivalent).
* Excellent written and verbal communication skills.
* Strong problem-solving and negotiation abilities.
* Ability to multitask, meet deadlines, and work effectively under pressure.
* Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
We Are Looking for Someone Who
* Has a positive, cheerful, and proactive attitude with a strong "can-do" spirit.
* Is eager to learn and grow in a dynamic and competitive sales and marketing environment.
* Is results-driven, well-organized, and motivated by achieving targets and delivering exceptional customer service.
* Enjoys public speaking, presenting ideas clearly, and engaging with people through e