Medical Office Assistant/Receptionist

**Job Summary** Busy west end clinic looking for a flexible Part-time to possible Full-time preferred Experienced Medical Office Assistant to join our fast paced, multi schedule team. In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing front desk operations. We are looking for someone who is punctual and organized, communicative, ready and willing to work. Someone who is friendly, engaged to learn, can adapt to change easily, outgoing and enthusiastic. **Post-secondary education** **MOA Diploma is a must from an accredited school, able to present certificate.** **Key Skills and Competencies** **Medical knowledge**: Familiarity with medical terminology, procedures, and ethics **Administrative skills**: Scheduling appointments, managing patient records, filing, faxing, and scanning documents **Technical proficiency**: Experience with electronic medical record (EMR) systems(Health Quest), medical billing software **Communication skills**: Strong verbal and written communication to interact with patients, healthcare providers, and insurance companies **Organizational skills**: Ability to multitask is a must, maintain attention to detail is a must, and manage office workflow efficiently independently or in team. **Customer service orientation**: Providing compassionate, empathetic and professional care to patients **Interpersonal skills**: Ability to work with diverse, strong personality patients and staff, demonstrating empathy and professionalism **Experience** **Previous experience** in a medical office or healthcare setting is a must or preferred. Experience may include roles such as **medical receptionist, medical secretary, or medical assistant**, which provide exposure to patient interaction and office administration In this Position you may be required to perform **clinical skills** such as accurately booking appointments on multiple physician schedules or preparing reports, invoices, financial statements, letters, case histories, and medical records. - Prompting patients to complete required forms or other documents, or help patients complete health history forms. -Transcribe handwritten notes, electronic dictation, or oral instructions from Physicians -Complete insurance and other claim forms. Submit billing claims independently and accurately. - Answering a Multi-Line phone system, must be able to prompt patients your placing others on hold and answering in order sequence fluently. -Navigate incoming mail -Operate complex office equipment such as photocopiers, fax machines, and document scanners, must scan all patient information into system as it comes, must be able to index incoming scans properly and shred all patient information immediately. -Must working as a team to complete all incoming daily worklist before end of day that physician send to front team. -Keep front desk, waiting area and examination rooms clean, orderl